Remote Customer Support & Sales Specialist

MCI; Oklahoma; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

MCI is seeking a Remote Customer Service Representative in Oklahoma to support customer interactions through technical support and sales. This role involves listening to customers to resolve issues, utilizing technology for account management, and ensuring a best-in-class customer experience.

The ideal candidate will be customer-service oriented with excellent communication skills and the ability to thrive in a fast-paced environment. Benefits include paid time off, health coverage, and career growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Ensure first call resolution through problem solving.

Skills

Customer-service oriented

Organizational skills

Communication skills

Problem solving

Multi-tasking

Team orientation

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a Remote Customer Service Representative in Oklahoma to support customer interactions through technical support and sales. This role involves listening to customers to resolve issues, utilizing technology for account management, and ensuring a best-in-class customer experience.

The ideal candidate will be customer-service oriented with excellent communication skills and the ability to thrive in a fast-paced environment. Benefits include paid time off, health coverage, and career growth opportunities.