Remote Customer Support & Sales Specialist

MCI; Edmond (OK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI is hiring for a remote customer service position in Edmond, Oklahoma. The role involves supporting customer interactions, resolving issues, and applying sales skills to enhance customer experience.

Candidates should possess excellent communication skills and a high school diploma, along with the ability to multi-task and work under pressure. The position offers great benefits, including paid time off, health coverage, and career growth opportunities.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite.
• Highly reliable with regular attendance and punctuality.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Utilize systems and technology for account management tasks.
• Recognize and apply sales skills for product upgrades.

Skills

Organizational skills

Written communication skills

Oral communication skills

Typing (≥20 wpm)

Customer service orientation

Conflict resolution

Problem solving

Ability to multi-task

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is hiring for a remote customer service position in Edmond, Oklahoma. The role involves supporting customer interactions, resolving issues, and applying sales skills to enhance customer experience.

Candidates should possess excellent communication skills and a high school diploma, along with the ability to multi-task and work under pressure. The position offers great benefits, including paid time off, health coverage, and career growth opportunities.