Remote Customer Support Specialist

MCI; Oklahoma; On-site; USD 30,000 - 42,000; Full time

Job summary

MCI is seeking a Full-Time Customer Service Representative to deliver exceptional support to customers remotely from Oklahoma. The role focuses on phone, email, or chat assistance, solving problems, and maintaining accurate records to ensure a positive customer experience.

The ideal candidate is 18+ with a HS diploma or GED, fluent English, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Verbal communication

Written communication

Multitasking

Problem solving

Customer service

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Customer Service Representative to deliver exceptional support to customers remotely from Oklahoma. The role focuses on phone, email, or chat assistance, solving problems, and maintaining accurate records to ensure a positive customer experience.

The ideal candidate is 18+ with a HS diploma or GED, fluent English, strong communication skills, and the ability to multitask in a fast-paced environment.