Customer Experience Specialist

MCI; Oklahoma City (OK); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Career Growth Opportunities

Job summary

MCI is seeking a dedicated Customer Service Representative in Oklahoma City to handle inquiries and ensure positive experiences. Responsibilities include resolving issues, utilizing technology for account management, and recognizing sales opportunities. Qualifications include a high school diploma, strong communication skills, and ability to multi-task.

Join MCI for a supportive work environment with paid time off, health benefits, and career growth opportunities!

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Ability to evaluate and troubleshoot customer issues.

Responsibilities

• Listen to customers and resolve their issues.
• Utilize systems to complete account-management tasks.
• Ensure first-call resolution through effective problem solving.

Skills

Organizational skills

Communication skills

Typing speed (20+ words a minute)

Problem solving

Customer service orientation

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a dedicated Customer Service Representative in Oklahoma City to handle inquiries and ensure positive experiences. Responsibilities include resolving issues, utilizing technology for account management, and recognizing sales opportunities. Qualifications include a high school diploma, strong communication skills, and ability to multi-task.

Join MCI for a supportive work environment with paid time off, health benefits, and career growth opportunities!