Remote Customer Support & Sales Specialist

MCI; Indianapolis (IN); Remote; USD 30,000 - 50,000; Full time

Job summary

MCI is hiring for a remote customer service role based in Indianapolis, Indiana. This position involves providing technical support and sales assistance, ensuring a positive experience for customers across the United States.

The ideal candidate will have excellent communication abilities and experience in conflict resolution. The role demands reliability and adaptability, with essential skills in Microsoft Office and a minimum typing speed of 20 words per minute.

Join a diverse work culture where equal opportunity is prioritized!

Qualifications

• Must be 18 years or older.
• Reliable, punctual, and able to maintain attendance.
• Ability to multitask and work independently.

Responsibilities

• Listen to customers to understand needs and resolve issues.
• Identify sales opportunities and perform upsell activities.
• Achieve first‑call resolution through effective problem solving.

Skills

Excellent written, oral, and organizational communication

Strong customer-service orientation

Conflict-resolution skills

Typing speed ≥20 words per minute

Basic Microsoft Office skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

MCI is hiring for a remote customer service role based in Indianapolis, Indiana. This position involves providing technical support and sales assistance, ensuring a positive experience for customers across the United States.

The ideal candidate will have excellent communication abilities and experience in conflict resolution. The role demands reliability and adaptability, with essential skills in Microsoft Office and a minimum typing speed of 20 words per minute.

Join a diverse work culture where equal opportunity is prioritized!