Remote Customer Support & Sales Agent

MCI; Alabama; On-site; USD 35,000 - 45,000; Full time

Job summary

MCI is looking for Remote Customer Service Representatives who will engage with customers to provide support and resolve queries. This role involves handling customer interactions across various platforms, ensuring an excellent experience and addressing concerns effectively.

Successful candidates will have a high school diploma and display excellent communication and problem-solving skills. The provision of remote work allows flexibility, and potential employees will be subject to background checks and drug screening.

Qualifications

• Must be 18 years of age or older.
• Basic knowledge of Microsoft Office Suite.
• Highly reliable with good attendance.

Responsibilities

• Listen to customers and resolve their needs.
• Utilize technology to manage accounts.
• Apply sales skills to upgrade services.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Customer service orientation

Problem solving

Conflicts resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is looking for Remote Customer Service Representatives who will engage with customers to provide support and resolve queries. This role involves handling customer interactions across various platforms, ensuring an excellent experience and addressing concerns effectively.

Successful candidates will have a high school diploma and display excellent communication and problem-solving skills. The provision of remote work allows flexibility, and potential employees will be subject to background checks and drug screening.