Remote Customer Support & Order Orchestration Specialist

GCG; Cheyenne (WY); Remote; USD 43,000 - 58,000; Full time

Benefits offered by this job

Health Coverage

Life and Disability Insurance

401(k) with company match

Paid holidays

Parental leave

Compassionate care leave

Wellness program

Telehealth access

Dental plan

Vision plan

FSAs/HSAs with company contributions

Pet insurance

Legal services

ID theft protection

Employee-centric culture

Job summary

GCG is seeking a Customer Support Representative to assist OEM and Industrial customers and Account Managers. You will manage day-to-day customer orders, coordinate with internal teams on production and delivery, and proactively resolve issues to ensure an exceptional customer experience.

The role is a remote, US-based position with standard business hours and a fast-paced manufacturing environment. The ideal candidate is organized, responsive, and detail-oriented, with 3+ years of customer

Qualifications

• 3+ years of customer service or sales support experience.
• Experience with distribution or manufacturing is a plus.
• Proficiency with Microsoft Excel, Word, and ERP systems.
• Experience handling high volumes of online orders and RMAs.

Responsibilities

• Process and manage customer orders, including POs, EDI, and documentation.
• Support Account Managers and customers with order status and production schedules.
• Coordinate order changes and rescheduling; manage delays and supply updates.
• Handle customer complaints and RMAs through resolution.
• Maintain customer records and communication logs; support special projects.

Skills

Customer service

Order management

Communication

Multi-tasking

Detail-oriented

Independent & collaborative work

Education

High School Diploma

Associate's or Bachelor's preferred

Tools

Microsoft Excel

Microsoft Word

ERP system

Job description

GCG is seeking a Customer Support Representative to assist OEM and Industrial customers and Account Managers. You will manage day-to-day customer orders, coordinate with internal teams on production and delivery, and proactively resolve issues to ensure an exceptional customer experience.

The role is a remote, US-based position with standard business hours and a fast-paced manufacturing environment. The ideal candidate is organized, responsive, and detail-oriented, with 3+ years of customer