Remote Customer Service & Order Support Specialist

Weiman Products Llc; Gurnee (IL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work options

Generous paid time off

Competitive salaries and bonus

401K company match

Annual fitness stipend

Employee discount on products

Job summary

PurposeBuilt Brands in Gurnee, IL is hiring a Customer Service Representative to handle calls, emails, and purchase orders with accuracy and urgency. The role collaborates cross-functionally to resolve inquiries and ensure timely order processing and delivery.

Ideal candidates have 1–2 years in customer service, strong organization, time management, initiative, and proficiency with CRM systems. Flexible work options include remote, hybrid, or onsite arrangements.

Qualifications

• 1–2 years of customer service experience.
• Proven time management and multitasking abilities.
• Proactive initiative and ownership of tasks.
• Ability to collaborate with different teams across the company.
• Strong organizational skills and attention to detail.
• Comfort navigating CRM systems and software.
• Creative problem solving for customers.

Responsibilities

• Handle customer calls, emails, and purchase orders with accuracy.
• Maintain professionalism in stressful situations.
• Multitask to support customers and sales team; communicate updates.
• Manage orders and lead times; track status.
• Update lead times and tracking information as needed.
• Note: duties may change with or without notice.

Skills

Customer service

Time management

Multitasking

Initiative

Cross-functional teamwork

Organization

CRM systems

Tools

CRM systems

Job description

PurposeBuilt Brands in Gurnee, IL is hiring a Customer Service Representative to handle calls, emails, and purchase orders with accuracy and urgency. The role collaborates cross-functionally to resolve inquiries and ensure timely order processing and delivery.

Ideal candidates have 1–2 years in customer service, strong organization, time management, initiative, and proficiency with CRM systems. Flexible work options include remote, hybrid, or onsite arrangements.