Remote Customer Support & Order Specialist

GCG; Lincoln (NE); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary starting at $50,000

Health coverage with multiple medical

Life and disability insurance

401(k) with company match

Paid time off (PTO) and holidays

Wellness programs and telehealth

Dental and vision plans

Pet insurance

Employee-centric culture

Job summary

GCG's Custom Engineered Solutions (CES) is looking for a Customer Support Representative to manage day-to-day customer orders, coordinate with internal teams on production and delivery, and proactively resolve issues to ensure an exceptional customer experience.

The ideal candidate is organized, responsive, detail-oriented, and comfortable working in a fast-paced manufacturing environment. The schedule is Monday to Friday, 8:00am to 5:00pm CST or EST.

Qualifications

• 3+ years of customer service or sales support experience; manufacturing experience preferred.
• High School Diploma required; degree preferred.
• Proficiency with Excel, Word and other business apps; ERP experience preferred.

Responsibilities

• Process and manage customer orders, including POs and EDI.
• Support Account Managers with order status and scheduling updates.
• Coordinate order changes, expedites, and reschedules.
• Manage RMAs and customer complaints through resolution.
• Maintain accurate records and communication logs.
• Assist with contracts and special projects as needed.
• Collaborate with Sales, Operations, Supply Chain to resolve issues.

Skills

Customer service

Sales support

Order management

RMA processing

Communication

Teamwork

Independence

Electronics manufacturing

ERP system

Multitasking

Education

High School Diploma

Associate or Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

ERP system

Job description

GCG's Custom Engineered Solutions (CES) is looking for a Customer Support Representative to manage day-to-day customer orders, coordinate with internal teams on production and delivery, and proactively resolve issues to ensure an exceptional customer experience.

The ideal candidate is organized, responsive, detail-oriented, and comfortable working in a fast-paced manufacturing environment. The schedule is Monday to Friday, 8:00am to 5:00pm CST or EST.