Remote Customer Support & Order Coordinator

GCG; Austin (TX); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

PTO & holidays

Job summary

Paige, a GCG company, is seeking a Customer Support Representative to manage day-to-day customer orders, coordinate with internal teams on production and delivery, and proactively resolve issues to ensure an exceptional customer experience. The ideal candidate is organized, responsive, detail-oriented, and comfortable in a fast-paced manufacturing environment, with 3+ years in customer service and ERP proficiency.

Qualifications

• 3+ years in customer service, support, or sales support.
• Experience in distribution or manufacturing is a plus.
• Proficiency with ERP systems and MS Office.
• Attention to detail and ability to manage high order volumes.
• Excellent verbal and written communication.

Responsibilities

• Process and manage customer orders, including POs, EDI, and related documentation.
• Support Account Managers with order status and delivery updates.
• Coordinate order changes, including expedites and rescheduling.
• Manage RMAs through resolution.
• Maintain accurate customer records and reports.
• Support contract amendments and special projects.
• Collaborate with Sales, Operations, Supply Chain to resolve issues.
• Perform other duties.

Skills

Customer service

Order management

Communication skills

Multitasking

Independent & collaborative work

Education

High School Diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

ERP system

Microsoft Excel

Microsoft Word

Job description

Paige, a GCG company, is seeking a Customer Support Representative to manage day-to-day customer orders, coordinate with internal teams on production and delivery, and proactively resolve issues to ensure an exceptional customer experience. The ideal candidate is organized, responsive, detail-oriented, and comfortable in a fast-paced manufacturing environment, with 3+ years in customer service and ERP proficiency.