Remote Customer Support & Business Development Specialist I

Traka (Assa Abloy); United States; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonus

401(k) plan

Medical/dental/vision/Life insurance

Education assistance

Company car

Paid time off: 13 holidays + 10 days

Job summary

ASSA ABLOY is seeking a Customer Support and Business Development Specialist I to work remotely within the United States. You will split time between resolving customer issues via phone, email, and live chat, and driving strategic sales and partner-training activities. Travel up to 50% is expected to support tradeshows, trainings, and end-user engagements.

The role emphasizes collaboration with engineering, manufacturing, sales, and marketing to ensure customer success and revenue growth.

Qualifications

• Minimum 2–3 years of relevant experience.
• Strong working knowledge of Microsoft Operating Systems.
• Strong working knowledge of iOS and Android for mobile.
• Excellent customer service and professional demeanor.
• Willingness to travel up to 50% domestically and internationally.

Responsibilities

• Provide customer support via phone, email, live chat, and site visits.
• Onboard partners, manage subscriptions, orders, and warranty returns.
• Use case management system to track engagements and resolutions.
• Escalate issues to appropriate support levels and coordinate with engineering/manufacturing.
• Prepare documentation and knowledgebase articles; maintain inter/intra-team communication.
• Support tradeshow events and partner training; assist sales and marketing teams.

Skills

Customer service

Technical troubleshooting

Communication skills

Multitasking

Microsoft Windows

iOS/Android familiarity

Education

College degree or equivalent

High school diploma (GED)

Tools

CRM systems

IP phone system

Job description

ASSA ABLOY is seeking a Customer Support and Business Development Specialist I to work remotely within the United States. You will split time between resolving customer issues via phone, email, and live chat, and driving strategic sales and partner-training activities. Travel up to 50% is expected to support tradeshows, trainings, and end-user engagements.

The role emphasizes collaboration with engineering, manufacturing, sales, and marketing to ensure customer success and revenue growth.