Application Engineer, Customer-Centric Tech Support (Onsite)

ASSA ABLOY Sicherheitstechnik GmbH; New Haven, Northern (CT, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Healthcare options

Tuition reimbursement

401k with matching

Paid time off

Employee pricing and discounts

Job summary

ASSA ABLOY is seeking an end-user centric Application Engineer to serve as the first line of technical support for EM and EAC product lines. The role is onsite full-time in New Haven, CT and reports to Manager EAC and Technical Support.

You will resolve escalations, educate customers, review electronics schematics, and collaborate across teams to ensure timely, accurate solutions and a seamless customer experience.

Qualifications

• Bachelor's degree in a technical field required.
• Hands-on electronics/hardware experience required.
• Strong problem-solving and decision-making abilities.
• Organized, detail-oriented with good teamwork.”],
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• CoT_job_summary_short":"COMPANY NAME: ASSA ABLOY\nKEY POINTS: End-user support, EAC/EM product lines, onsite New Haven, CT","job_summary_short":"<p>ASSA ABLOY is seeking an end-user centric Application Engineer to serve as the first line of technical support for EM and EAC product lines. The role is onsite full-time in New Haven, CT and reports to Manager EAC and Technical Support.</p><p>You will resolve escalations, educate customers, review electronics schematics, and collaborate across teams to ensure timely, accurate solutions and a seamless customer experience.</p>","contract_type":"fulltime","location_type":"on site","remote_scope":null,
• perks":[{
• name":"Healthcare options"},{
• name":"Tuition reimbursement"},{
• name":"401k with matching"},{
• name":"Paid time off"},{
• name":"Employee pricing and discounts"}],
• stated_min":null,
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• salary_estimation_cot":"Application Engineer in New Haven, CT: market rate is $70k–$110k gross annually.","estimated_low":70000,"estimated_medium":90000,"estimated_high":110000,"currency":"USD","frequency":"yearly","bonus":null,"tax":"gross","application_email":null,"job_end_date":null,"contact_person":null,"hiring_department_name":"Manager EAC and Technical Support"} } ) }{

Responsibilities

• Deliver timely and precise feedback to customers during escalations.
• Review schematics and troubleshoot with customers to resolve issues.
• Prioritize multiple tasks and manage time effectively.
• Collaborate with cross-functional teams and document resolutions in MS Dynamics.
• Identify opportunities to improve customer experience and processes.

Skills

Critical thinking

Customer focus

Teamwork

Cross-functional collaboration

Electronic/hardware experience

Education

Bachelor's Degree in Mechanical Engineering, Computer Science or related field

Tools

MS Dynamics

Job description

ASSA ABLOY is seeking an end-user centric Application Engineer to serve as the first line of technical support for EM and EAC product lines. The role is onsite full-time in New Haven, CT and reports to Manager EAC and Technical Support.

You will resolve escalations, educate customers, review electronics schematics, and collaborate across teams to ensure timely, accurate solutions and a seamless customer experience.