Remote Luxury Account Specialist

ASSA ABLOY Global Solutions; Wyomissing (Berks County); Hybrid; USD 52,000 - 76,000; Full time

Job summary

ASSA ABLOY Global Solutions is seeking an Account Representative to manage assigned customer accounts with a luxury, high-touch service approach. You will serve as the primary liaison between clients and internal teams, ensuring requests are handled promptly and relationships are maintained at the highest standards.

You will deliver white-glove support, maintain deep product knowledge, and coordinate with Customer Care, Marketing, and Operations to ensure flawless execution.

Qualifications

• 2–5 years of experience in customer service, account coordination, or client support roles
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with CRM systems and standard business tools (Outlook, Teams, Excel, Salesforce)
• Ability to work independently in a remote setting while maintaining accountability

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experience
• Build and maintain long-term, trust-based relationships
• Respond promptly to client and sales rep inquiries, requests, and concerns
• Resolve issues with professionalism, discretion, and attention to detail
• Anticipate client needs and proactively provide solutions and recommendations
• Support account maintenance activities, including status updates and service coordination
• Ensure accurate handling of client requests, orders, and follow-ups
• Act as a liaison between clients and internal teams to ensure execution and follow-through
• Deliver a white-glove, personalized service experience aligned with luxury brand standards
• Maintain expert-level knowledge of products, craftsmanship, and brand positioning
• Represent the brand with professionalism, polish, and attention to detail
• Partner with internal teams to support a seamless client experience
• Maintain accurate account records and client interactions in CRM systems
• Track service activity and provide updates as needed
• Prepare basic reports, documentation, and client communications

Skills

Relationship-building

Communication

Prioritization

CRM proficiency

Remote work

Multitasking

Client focus

Tools

Salesforce

Excel

Outlook

Teams

Job description

ASSA ABLOY Global Solutions is seeking an Account Representative to manage assigned customer accounts with a luxury, high-touch service approach. You will serve as the primary liaison between clients and internal teams, ensuring requests are handled promptly and relationships are maintained at the highest standards.

You will deliver white-glove support, maintain deep product knowledge, and coordinate with Customer Care, Marketing, and Operations to ensure flawless execution.