Remote Customer Support & Business Development Specialist

ASSA ABLOY Group; Phoenix (AZ); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

401(k)

Medical/dental/vision insurance

Education assistance

Company car

Paid holidays and vacation days

Discretionary bonus

Job summary

ASSA ABLOY Group seeks a Customer Support and Business Development Specialist I to split time between assisting customers via phone, email, and live chat, and supporting strategic sales initiatives through events, training, and partner engagement.

The role combines hands-on customer support with field training, partner onboarding, and brand promotion, with travel up to 50% domestically and internationally.

Qualifications

• College/University degree or equivalent required or with work experience commensurate with high school/GED.
• Minimum of 2–3 years of relevant experience.
• Strong working knowledge of Microsoft Operating Systems.
• Familiarity with door hardware or physical security products is preferred.

Responsibilities

• Provide customer support via phone, email, live chat, and on-site visits.
• Assist with tradeshow support, field training, and partner onboarding.
• Collaborate with sales, marketing, and engineering to develop demand through training.
• Create and maintain knowledge base articles and documentation for external use.
• Meet or exceed targets for utilization, availability, speed to answer, and customer satisfaction.

Skills

Customer service

Verbal & written communication

Organizational skills

Problem solving

Travel willingness

Independence & initiative

Confidentiality

Team collaboration

Client interaction

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Windows OS

iOS & Android

Case management systems

Job description

ASSA ABLOY Group seeks a Customer Support and Business Development Specialist I to split time between assisting customers via phone, email, and live chat, and supporting strategic sales initiatives through events, training, and partner engagement.

The role combines hands-on customer support with field training, partner onboarding, and brand promotion, with travel up to 50% domestically and internationally.