Remote Customer Support & Biz Dev Specialist I

ASSA ABLOY Sicherheitstechnik GmbH; Phoenix (AZ); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonus

401(k) plan

Medical/dental/vision/life insurance

Education assistance

Company car

13 holidays and 10 vacation days

Job summary

ASSA ABLOY is seeking a Customer Support and Business Development Specialist I to split time between providing customer support via phone, email, live chat, and site visits, and driving strategic sales and business development through training and partner engagements. The role requires travel and field training with internal experts and distributors.

The position is remote within the United States, with a wage range of $70K–$85K and a comprehensive benefits package.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Minimum 2–3 years of relevant experience.
• Strong working knowledge of Microsoft Operating Systems.
• Excellent customer service skills and professional communication.
• Ability to handle confidential information with discretion.
• Ability to work independently, take initiative, and drive tasks to completion.
• Strong verbal and written communication skills.
• Strong organizational and multi-tasking abilities.
• Strong problem solving and analytical skills.
• Familiarity with door hardware, electronic access control or physical security products is a plus.
• Passport possession and travel willingness without restrictions.

Responsibilities

• Provide customer support via phone, email, live chat, and on-site visits (up to 80%).
• Contribute to strategic sales and business development through tradeshow support, field training, and partner onboarding.
• Train internal subject matter experts and distributors/wholesalers; engage in brand champion activities.
• Create demand with sales teams and distribution partners through training.
• Collaborate with marketing to identify end users for case studies.
• Serve as a liaison between customers, engineering, and manufacturing.

Skills

Customer service

Excellent communication

Problem solving

Multi-tasking

Travel flexibility

Independent initiative

Education

College/University degree

Tools

Windows OS

iOS

Android

Job description

ASSA ABLOY is seeking a Customer Support and Business Development Specialist I to split time between providing customer support via phone, email, live chat, and site visits, and driving strategic sales and business development through training and partner engagements. The role requires travel and field training with internal experts and distributors.

The position is remote within the United States, with a wage range of $70K–$85K and a comprehensive benefits package.