IT Operations & Service Desk Specialist

ASSA ABLOY Group; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

ASSA ABLOY Group is seeking a Service Desk Specialist to support remote end users at branch offices and collaborate within a global IT team. You will manage incidents, prioritize requests, and coordinate onboarding/offboarding for IT, while maintaining asset inventory and tracking vendor issues.

The role requires 2–5 years in IT support, strong knowledge of Microsoft 365 and Windows 11, ITIL-based service desk experience, and willingness to travel occasionally for rollouts and acquisitions.

Qualifications

• Associates or Bachelor’s degree preferably with an IT focus.
• A minimum of 2-5 year’s experience in an IT support role working with remote end users at branch offices.
• Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11.
• Excellent customer service and troubleshooting skills are required.
• Occasional travel may be required to support rollouts, corporate acquisitions and other company projects.
• Interest in an international environment.
• Knowledge of Mobile Device Management systems.
• Knowledge of working in an ITIL Based Service Desk.

Responsibilities

• Manage incoming Service Desk Incidents & Requests.
• Prioritize & categorize.
• Assign to appropriate groups & team members.
• Track progress and closure.
• Report progress weekly.
• Onboarding & Offboarding for IT.
• Coordinate new hire onboarding tasks for IT.
• Coordinate departing employee tasks for IT.
• Request quotes & submit orders through the Dell Premier Portal.
• Enter and track IT purchase requisitions.
• Process new mobile device requests and submit orders.
• Maintain small asset inventory.
• Research and close IT vendor billing issues.
• Manage small IT-led projects.
• Create project plans.
• Provide status reports.
• Assist in establishing & maintaining IT process and procedures.
• Coordinate IT staff meetings.
• Schedule meetings.
• Send out topics for discussion.
• Track action items

Skills

Customer service

Troubleshooting

Microsoft 365

OneDrive/SharePoint/Office

Windows 11

Mobile Device Management

ITIL

Education

Associates or Bachelor’s degree preferably with an IT focus

Tools

Dell Premier Portal

Job description

ASSA ABLOY Group is seeking a Service Desk Specialist to support remote end users at branch offices and collaborate within a global IT team. You will manage incidents, prioritize requests, and coordinate onboarding/offboarding for IT, while maintaining asset inventory and tracking vendor issues.

The role requires 2–5 years in IT support, strong knowledge of Microsoft 365 and Windows 11, ITIL-based service desk experience, and willingness to travel occasionally for rollouts and acquisitions.