Remote Customer Support & Growth Specialist

Record UK Ltd; United States; On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonus

401(k) plan

Medical/dental/vision/life insurance

Education assistance

Paid holidays & vacation

Job summary

ASSA ABLOY is seeking a Customer Support and Business Development Specialist I to split time between assisting customers by phone, email, live chat and on-site visits, and driving strategic sales and partner initiatives.

Based in the United States, the role requires 2–3 years of experience, strong OS knowledge, and willingness to travel up to 50%. The position offers a competitive salary, discretionary bonus, and comprehensive benefits.

Qualifications

• 2–3 years of relevant experience in customer support or business development.
• Strong problem solving and analytical skills.
• Ability to handle multiple tasks and deadlines with discretion.

Responsibilities

• Provide customer support via phone, email, live chat, and customer site visits.
• Assist with tradeshow support, partner onboarding, and sales enablement initiatives.
• Create knowledgebase articles and documentation for external use.

Skills

Customer service

Microsoft Windows

iOS/Android familiarity

Communication skills

Travel up to 50%

Education

High school diploma

College degree preferred

Tools

CRM systems

Job description

ASSA ABLOY is seeking a Customer Support and Business Development Specialist I to split time between assisting customers by phone, email, live chat and on-site visits, and driving strategic sales and partner initiatives.

Based in the United States, the role requires 2–3 years of experience, strong OS knowledge, and willingness to travel up to 50%. The position offers a competitive salary, discretionary bonus, and comprehensive benefits.