Technical Support & Solutions Specialist

ASSA ABLOY Global Solutions; Phoenix (AZ); On-site; USD 48,000 - 70,000; Full time

Job summary

ASSA ABLOY Global Solutions is seeking a technical customer support specialist in Phoenix, AZ to assist customers with requests for technical product information and troubleshooting of electromechanical systems. You will resolve complaints, mentor others, and coordinate with multiple departments to support lead times, pricing, and change orders.

The role requires mechanical/electronics training and customer service experience, with familiarity in ISO standards and lean processes.

Qualifications

• Two+ years of technical training in mechanics or electronics.
• Two to five years’ experience in a customer service related position.
• Manufacturing environment experience preferred.

Responsibilities

• Provide phone coverage during set business hours and resolve inquiries.
• Handle inquiries via phone, email, chats, and voicemails.
• Process returns and RMA as needed.
• Create wiring diagrams and advise on parts for door locking applications.
• Use CRC Dash, JD Edwards, and MS Office for data entry and processing.
• Collaborate with other departments to meet customer needs.
• Support lean manufacturing improvements in tech support.
• Document quality issues and provide evaluation reports to customers.
• Share product knowledge with Sales, Customers, and team members.
• Adhere to ISO 9001 & 14001 requirements.
• Perform other duties as assigned.

Skills

Mechanical knowledge

Electronics basics

Customer service

Communication skills

Tools

CRC Dash

JD Edwards

Microsoft Office

Job description

ASSA ABLOY Global Solutions is seeking a technical customer support specialist in Phoenix, AZ to assist customers with requests for technical product information and troubleshooting of electromechanical systems. You will resolve complaints, mentor others, and coordinate with multiple departments to support lead times, pricing, and change orders.

The role requires mechanical/electronics training and customer service experience, with familiarity in ISO standards and lean processes.