Remote Customer Support Associate: Meaningful Impact

Disabled Veteran Solutions; Pottsville (Schuylkill County); Remote; USD 17,000 - 24,000; Full time

Job summary

Disabled Veteran Solutions is seeking a Remote Customer Service Agent to support individuals accessing government-based programs. The role emphasizes clear communication, problem-solving, and assisting customers across the full service lifecycle.

The position is fully remote with a structured onboarding, a standard 8-hour shift within 8:00 AM–9:00 PM EST, and hourly compensation of $15.00. Prior remote experience and strong tech skills are valued to thrive in a team-driven environment.

Qualifications

• High school diploma or GED is required; additional education is a plus.
• Prior remote customer service experience preferred, in call or ticket-based settings.
• Strong English reading/writing/speaking skills; comfortable communicating clearly with customers.

Responsibilities

• Update and document account details; track communications and identify where extra support is needed.
• Inbound inquiry handling: respond to calls and emails with a positive, solution-focused approach.
• Perform basic technical troubleshooting and navigate web-based applications; create or escalate tickets as needed.
• Schedule appointments at designated service locations and manage calendar entries.
• Conduct follow-up calls to ensure issues are resolved and customers are informed.
• Provide consistent, high-quality service in a structured remote environment.

Skills

Communication skills

Remote work experience

Tech-savvy mindset

Multitasking

Web navigation

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions is seeking a Remote Customer Service Agent to support individuals accessing government-based programs. The role emphasizes clear communication, problem-solving, and assisting customers across the full service lifecycle.

The position is fully remote with a structured onboarding, a standard 8-hour shift within 8:00 AM–9:00 PM EST, and hourly compensation of $15.00. Prior remote experience and strong tech skills are valued to thrive in a team-driven environment.