Remote Customer Advocate — Meaningful Impact & Growth

Disabled Veteran Solutions; Waynesburg (Greene County); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Fully Remote

Supportive Team

Room to Grow

Promote Within

Work with Purpose

Job summary

Disabled Veteran Solutions is seeking a Remote Customer Service Agent to join our nationwide team. This entry-level role offers a fully remote schedule with a standard full-time 8-hour shift within 8:00 AM–9:00 PM EST, Monday–Friday.

You will be the first point of contact for individuals relying on essential services, delivering clear, calm, and effective solutions every day. The position requires basic remote-work experience, strong communication skills, and tech savviness to navigate web apps

Qualifications

• High school diploma or GED (additional education preferred).
• Prior remote customer service experience, ideally in a call or ticket-based environment.
• Tech-savvy mindset with an in-depth understanding of web navigation, computer applications, and multitasking (e.g., Microsoft Teams, Outlook, Word).
• Ability to troubleshoot basic technical issues independently and follow detailed directions.
• Strong verbal and written communication skills with the ability to quickly build rapport.
• Comfort working remotely with minimal supervision in a structured environment.
• Ability to complete an extensive credentialing and background check process.
• Fluency in reading, writing, understanding, and speaking English language.

Responsibilities

• Update and Document Account Detail: Track communications, and identify areas where extra support can be offered, Accurately document all customer interactions, including inquiries, concerns, and resolutions
• Inbound Inquiry Handling: Answer inbound calls and emails to deliver a positive, solution-focused experience through the full customer and partner lifecycle.
• Technical Troubleshooting: Assist with basic technical troubleshooting, navigate web-based applications, and accurately create or elevate support tickets.
• Appointment Management: Schedule appointments at designated service locations
• Conducting follow-up calls to ensure issues are resolved and customers stay informed
• Providing consistent, high-quality service in a structured, supportive environment

Skills

Verbal & written communication

Tech-savvy

Remote work experience

Multitasking

Rapport building

Independent work

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions is seeking a Remote Customer Service Agent to join our nationwide team. This entry-level role offers a fully remote schedule with a standard full-time 8-hour shift within 8:00 AM–9:00 PM EST, Monday–Friday.

You will be the first point of contact for individuals relying on essential services, delivering clear, calm, and effective solutions every day. The position requires basic remote-work experience, strong communication skills, and tech savviness to navigate web apps