Remote Customer Service Agent

Remote Jobs; Pottsville (Schuylkill County); Remote; USD 18,000 - 23,000; Full time

Benefits offered by this job

Fully remote work

Structured onboarding program

Career growth opportunities

Job summary

Disabled Veteran Solutions (DVS) is seeking remote Customer Service Agents to provide clear, calm, and effective support to customers and partners. The role emphasizes handling inquiries, documenting interactions, and guiding users through basic troubleshooting.

This fully remote position offers an 8-hour shift within 8:00 AM–9:00 PM EST, with an hourly wage of $15 and potential advancement opportunities. Strong communication and self-discipline are essential for success in a home-based setup.

Qualifications

• High school diploma or GED (additional education preferred).
• Prior remote customer service experience.
• Tech-savvy mindset with web navigation and basic troubleshooting.
• Ability to troubleshoot basic technical issues independently.
• Fluency in reading, writing, understanding, and speaking English.

Responsibilities

• Update and document account detail and track communications.
• Inbound inquiry handling via calls and emails with a positive, solution-focused approach.
• Technical troubleshooting and accurate ticket creation/escapes.
• Schedule appointments at designated service locations.
• Follow up to ensure issues are resolved and customers stay informed.
• Provide consistent, high-quality service in a structured, supportive environment.

Skills

Verbal communication

Written communication

Remote work experience

Tech-savvy

Tools

Microsoft Teams

Outlook

Word

Job description

Remote Customer Service Agent Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work)

At Disabled Veteran Solutions (DVS), we do more than answer calls and close tickets. We help people access critical government-based programs and provide vital support to our network of mission-critical partners. Every conversation matters, and the support you provide genuinely changes someone's day.

We are looking for dedicated, tech-savvy, and people-first Remote Customer Service Agents. If you have remote experience and want an entry-level gateway into a long-term career where you can learn, grow, and thrive, you belong here.

This is a fully remote role. You can do your best work from the comfort of your own space-with no commute and no office distractions.

Training & Onboarding

To set you up for absolute success, you will participate in a structured onboarding & training program. Training: First two weeks following your start date Schedule: 9:00 AM - 4:30 PM EST

What You Will Do

You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.

Your responsibilities will include

• Update and Document Account Detail: Track communications, and identify areas where extra support can be offered, Accurately document all customer interactions, including inquiries, concerns, and resolutions
• Inbound Inquiry Handling: Answer inbound calls and emails to deliver a positive, solution-focused experience through the full customer and partner lifecycle.
• Technical Troubleshooting: Assist with basic technical troubleshooting, navigate web-based applications, and accurately create or escape support tickets.
• Appointment Management: Schedule appointments at designated service locations
• Conducting follow-up calls to ensure issues are resolved and customers stay informed
• Providing consistent, high-quality service in a structured, supportive environment

What We Are Looking For

We want dependable, thoughtful individuals who work well independently while staying connected to a remote team. While this is an entry-level position, strong tech skills and prior remote work experience are required.

Required Qualifications

• High school diploma or GED (additional education preferred).
• Prior remote customer service experience, ideally in a call or ticket-based environment.
• Tech-savvy mindset with an in-depth understanding of web navigation, computer applications, and multitasking (e.g., Microsoft Teams, Outlook, Word).
• Ability to troubleshoot basic technical issues independently and follow detailed directions.
• Strong verbal and written communication skills with the ability to quickly build rapport.
• Comfort working remotely with minimal supervision in a structured environment.
• Ability to complete an extensive credentialing and background check process.
• Fluency in reading, writing, understanding, and speaking English language.

Preferred Qualifications

• Bilingual (English/Spanish) skills are a strong plus.

Technical & Work Environment Requirements

• To set you up for success at home, you must provide:
• A reliable high-speed internet connection via a hardwired Ethernet cable (No Wi-Fi).
• A private, quiet, and distraction-free workspace.
• The ability to navigate multiple computer systems simultaneously.

Schedule & Compensation

Regular Schedule: A full-time, 8-hour shift scheduled within our operational window of 8:00 AM - 9:00 PM, Monday-Friday. Consistency: Consistent attendance and reliability are essential for long-term growth.

Compensation: Hourly pay $15.00 per hour, with room for advancement.

Why Join DVS?

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

Fully Remote: Work where you are most comfortable, focused, and productive.

Supportive Team: Work in a team-driven environment where people actually help each other succeed. Room to Grow: We love to promote from within. Supportive Culture: We operate in a team-driven environment where people help each other succeed. Work with Purpose: A workplace where your work has purpose - not just tasks.

A pre-employment drug screening and criminal background check are required prior to employment.