Remote Customer Service Agent - Grow & Make an Impact

Disabled Veteran Solutions; Ridgeland (MS); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Fully remote

Growth opportunities

Job summary

Disabled Veteran Solutions is seeking a Remote Customer Service Agent to support individuals and partners with clear, calm, and constructive assistance from a home office.

You will handle inbound inquiries, document interactions, troubleshoot basic tech issues, schedule appointments, and follow up to ensure satisfaction. A structured onboarding plus a fully remote setup supports beginners eager to grow with a reputable SDVOSB.

Qualifications

• Entry-level gateway into a long-term career with growth opportunities.
• Must have remote work experience and be comfortable in a structured, self-directed environment.
• Proficient with basic web navigation and common office software.

Responsibilities

• Update and document account details for each customer interaction.
• Handle inbound calls and emails to deliver a positive, solution-focused experience.
• Perform basic technical troubleshooting and create/elevate support tickets as needed.
• Schedule appointments at designated service locations.
• Conduct follow-up calls to ensure issues are resolved.

Skills

Remote work experience

Tech-savvy

Strong communication

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Word

Job description

Disabled Veteran Solutions is seeking a Remote Customer Service Agent to support individuals and partners with clear, calm, and constructive assistance from a home office.

You will handle inbound inquiries, document interactions, troubleshoot basic tech issues, schedule appointments, and follow up to ensure satisfaction. A structured onboarding plus a fully remote setup supports beginners eager to grow with a reputable SDVOSB.