Remote Customer Support Advisor (Portugal) - Night Shift

otonomee; Stati Uniti; Remoto; USD 15.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Internet allowance

Meal allowance

Equipment provided

Home-office setup

Online fitness access

Professional development

Team events

Descrizione del lavoro

otonomee is seeking a remote customer support specialist to assist users of a digital platform from Portugal. You’ll handle phone-backs and emails, provide clear guidance, and help improve the support experience by documenting recurring issues.

You will troubleshoot first-level technical questions, maintain up-to-date knowledge, and contribute to internal guidance and customer-facing help articles. The role offers a permanent, full-time remote position with working hours Monday to Friday

Competenze

• 2–3 years of customer support experience with live email and phone.
• Strong written and spoken English.
• Able to explain technical information simply.
• Adaptive in a fast-paced environment and works well independently or with a team.
• Willingness to learn and contribute to improvements.

Mansioni

• Respond promptly and professionally to customer questions by phone and email.
• Troubleshoot straightforward technical issues and explain solutions in clear steps.
• Listen carefully, understand customer needs, and follow up proactively.
• Identify recurring problems and share insights to support product and process improvements.
• Build and update internal guidance and customer-facing help articles.
• Keep platform knowledge current and follow support standards and training.

Conoscenze

2-3 years experience

English proficiency

Troubleshooting

Empathetic communication

Descrizione del lavoro

otonomee is seeking a remote customer support specialist to assist users of a digital platform from Portugal. You’ll handle phone-backs and emails, provide clear guidance, and help improve the support experience by documenting recurring issues.

You will troubleshoot first-level technical questions, maintain up-to-date knowledge, and contribute to internal guidance and customer-facing help articles. The role offers a permanent, full-time remote position with working hours Monday to Friday