Remote Customer Support Specialist – English | 28 PTO

Torrero Ltd.; United States; Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Remote work (work from anywhere)

Competitive salary

28 days off per year

Seniority leave

Amicable work environment and team

Job summary

Torrero Ltd. is seeking a customer support specialist with strong English language skills and excellent organizational abilities. You will engage with customers via live chat, identify needs, and help users with features while reporting product issues.

A collaborative, international team environment awaits in a fully remote role. Ideal candidates are detail-oriented, able to multitask, and comfortable working across day, evening, and night shifts including weekends.

Qualifications

• Proficient in English.
• Work experience in customer support.
• Excellent communication skills.
• Strong teamwork skills.
• Excellent PC skills.
• High attention to detail.
• Multitasking abilities.
• Willing to work day, evening, night shifts and weekends.

Responsibilities

• Answer incoming customer requests via live chat.
• Identify customer needs and help users navigate features.
• Analyze and report product malfunctions.
• Follow up with customers to ensure issues are resolved.
• Gather feedback and share with Product, Sales and Marketing teams.

Skills

English

Customer support

Communication

Teamwork

PC skills

Attention to detail

Multitasking

Flexible shifts

Job description

Torrero Ltd. is seeking a customer support specialist with strong English language skills and excellent organizational abilities. You will engage with customers via live chat, identify needs, and help users with features while reporting product issues.

A collaborative, international team environment awaits in a fully remote role. Ideal candidates are detail-oriented, able to multitask, and comfortable working across day, evening, and night shifts including weekends.