Remote Bilingual Onboarding Support Specialist EN/PT

otonomee; Stati Uniti; Remoto; USD 15.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Night-shift allowance

Home-office allowance

Internet allowance €20/month

Meal allowance €10.46

Descrizione del lavoro

otonomee is seeking a fully remote onboarding support specialist based in Portugal. You will help new customers in English and Portuguese via phone and email, guiding setup and best practices with clear, step-by-step instructions.

You will resolve first‑level technical questions, document patterns to improve onboarding, and collaborate with internal teams. The role requires 2–3 years of customer support and strong bilingual communication.

Competenze

• 2–3 years of customer support experience, especially with phone interactions.
• Fluent in English and Portuguese to serve multi-language customers.
• Clear written and spoken communication; explain complex steps simply.
• Empathy, customer focus, adaptability, and prioritization in fast-changing environments.
• Ability to work independently and with teams; maintain composure under pressure.

Mansioni

• Support new customers by phone and email in English and Portuguese.
• Guide customers through setup and best practices with step-by-step instructions.
• Address questions with empathy and professionalism; tailor explanations.
• Proactively identify issues and share patterns with internal teams.
• Maintain product knowledge and contribute to help articles and resources.
• Follow quality practices and stay current through ongoing learning.

Conoscenze

Phone support

Bilingual EN/PT

Clear communication

Empathy & prioritization

Independent & collaborative

Tech troubleshooting

Descrizione del lavoro

otonomee is seeking a fully remote onboarding support specialist based in Portugal. You will help new customers in English and Portuguese via phone and email, guiding setup and best practices with clear, step-by-step instructions.

You will resolve first‑level technical questions, document patterns to improve onboarding, and collaborate with internal teams. The role requires 2–3 years of customer support and strong bilingual communication.