Customer Support Representative (Spanish)

David Kennedy Recruitment; United States; Remote; USD 31,000 - 40,000; Full time

Benefits offered by this job

Health insurance from day one

Meal allowance

Six-week training programme

Company-provided accommodation option

Job summary

David Kennedy Recruitment is seeking a Spanish-speaking Customer Support Representative to join a leading global entertainment streaming platform. The role is remote from Portugal and involves handling account inquiries, billing issues, and technical troubleshooting while delivering an excellent customer experience.

You will work across channels with empathy, resolve problems, and collaborate with internal teams.

Qualifications

• Fluency in Castilian Spanish and at least a B1 level of English.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Comfortable with computers and online services.
• Ability to troubleshoot basic technical issues and explain solutions clearly.
• Willingness to learn and adapt in a remote setup.

Responsibilities

• Provide professional and empathetic customer support across channels.
• Assist customers with account management, billing inquiries, and technical issues.
• Troubleshoot platform and streaming problems and offer effective solutions.
• Deliver accurate information about products, services, and features.
• Identify customer needs and resolve inquiries efficiently.
• Maintain high customer satisfaction while meeting quality standards.
• Collaborate with internal teams to ensure consistent service delivery.

Skills

Castilian Spanish

English B1

Customer service

Job description

Описание: David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Portugal. The successful candidate will provide customer support for a leading global entertainment streaming platform, assisting users with account-related enquiries, billing issues, and technical troubleshooting while ensuring an excellent customer experience.

Position

Customer Support Representative

Location

remote, Portugal

Work model

remote

Employment type

Full-time

Задачи

• Provide professional and empathetic customer support across available communication channels
• Assist customers with account management, billing enquiries, and technical issues
• Troubleshoot common platform and streaming-related problems and provide effective solutions
• Deliver accurate information regarding products, services, and platform features
• Identify customer needs and resolve enquiries efficiently and professionally
• Maintain high levels of customer satisfaction while meeting quality and performance standards
• Demonstrate patience, empathy, and a customer-focused approach in every interaction
• Collaborate with internal teams to ensure consistent service delivery.

Требования

• Fluency in Castilian Spanish and a minimum B1 level of English
• Excellent communication and interpersonal skills
• Strong customer service orientation and problem-solving abilities
• Comfortable using computers, digital platforms, and online services
• Ability to troubleshoot basic technical issues and explain solutions clearly
• Strong attention to detail, adaptability, and willingness to learn
• Ability to work independently in a remote environment
• Flexibility to work rotational shifts, including weekends
• Previous experience in Customer Support, Technical Support, or a similar role is considered an advantage
• Must reside in or be willing to relocate to mainland Portugal.

OFFER

• Competitive salary package
• Christmas and holiday allowances
• Meal allowance
• Health insurance from day one of employment
• Six-week training programme
• Company-provided accommodation option for eligible candidates
• International working environment and professional development opportunities
• Guidance and tools to reach career potential
• And much more!