Remote Customer Service Specialist - Tech & Billing Support

WEX, Inc.; Billings (MT); On-site; USD 22,000 - 25,000; Full time

Job summary

WEX, Inc. seeks a Customer Service Specialist to be the primary contact for customers, handling inbound inquiries about account maintenance, billing, and technical support via phone and email.

In a remote, work-from-home setting, you will support multiple centers (Health, COBRA, Benefits Admin, Mobility) with flexible shifts and a focus on accurate documentation and compliant practices. Qualifications include a High School Diploma or GED and proficiency with Google Suite or Microsoft Office; a

Qualifications

• High School Diploma or GED is required.
• Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.
• Willingness to work a flexible schedule, including weekends, holidays, and occasional overtime.
• Must pass a background check.
• This is a work-from-home position requiring a private, quiet workspace and reliable high-speed internet capable of multi-system navigation and VoIP.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude, adapting communication style to the customer.
• Serve as a single point of contact for problem-solving including billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through WEX online platforms and mobile apps.
• Multi-task using multiple systems to provide fast resolutions.
• Maintain strict adherence to security measures, company policies, and HIPAA guidelines for Health/Cobra roles.
• Document all interactions thoroughly in the CRM (Salesforce).

Skills

Phone etiquette

Verbal communication

Written communication

Multitasking

Collaborative team member

Learn new systems quickly

Education

High School Diploma or GED

Tools

Salesforce CRM

Google Suite

Microsoft Office

Job description

WEX, Inc. seeks a Customer Service Specialist to be the primary contact for customers, handling inbound inquiries about account maintenance, billing, and technical support via phone and email.

In a remote, work-from-home setting, you will support multiple centers (Health, COBRA, Benefits Admin, Mobility) with flexible shifts and a focus on accurate documentation and compliant practices. Qualifications include a High School Diploma or GED and proficiency with Google Suite or Microsoft Office; a