EduTech District Success Partner (Remote)

Pearson; Little Rock (AR); Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Stock options

Education reimbursement

Job summary

Pearson is seeking a Specialist, Customer Success to manage a portfolio of midsize and large school district accounts, driving adoption and ongoing success across PALS products. You will build strong relationships, identify risks early, and help partners achieve outcomes that support retention and renewal.

You will join a Success team building scalable systems and rhythms, bringing ideas and practical problem-solving to Pearson’s customer success model.

Qualifications

• Use of formative, interim, or screener/MTSS assessment data to impact student outcomes at multiple levels.
• Low ego, high agency and commitment to getting it right.
• Appreciation for the full customer journey and cross-team collaboration.
• Strong personal organization and time management skills.

Responsibilities

• Own a portfolio of school district accounts and drive adoption and value.
• Develop a Success Plan with milestones for product adoption within each account.
• Facilitate onboarding activities prior to go-live with clear, proactive communication.
• Monitor account health, reduce churn, and prepare meaningful business reviews.
• Collaborate with Product, Technology, Marketing, Sales, PD, and Support to ensure a seamless journey.

Skills

Relationship-building

Communication

Time management

Customer Success

Travel up to 30%

Tools

Salesforce

Microsoft 365

Job description

Pearson is seeking a Specialist, Customer Success to manage a portfolio of midsize and large school district accounts, driving adoption and ongoing success across PALS products. You will build strong relationships, identify risks early, and help partners achieve outcomes that support retention and renewal.

You will join a Success team building scalable systems and rhythms, bringing ideas and practical problem-solving to Pearson’s customer success model.