Remote Customer Success Specialist - EdTech for Schools

Pearson; Pierre (SD); Teletrabalho; USD 80 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-first flexibility

Medical benefits

Dental benefits

Vision benefits

401K

Stock options

Parental leave

Education reimbursement

Resumo da oferta

Pearson is hiring a Specialist, Customer Success to own a portfolio of midsize and large school district accounts and drive adoption of PALS products. You will build strong relationships, identify risks, and help partners achieve outcomes that support retention and renewal.

You will collaborate with cross-functional teams to ensure a seamless customer journey, monitor health of accounts, and deliver business reviews that demonstrate value and impact.

Qualificações

• Experience using formative, interim, or screener/MTSS data to impact student outcomes.
• Commitment to getting it right, not being right; low ego, high agency.
• Appreciation for the full customer journey and cross-team collaboration.
• Strong personal organization and time management skills.
• Exceptional warmth and relationship-building skills.
• Willingness to travel as needed (up to 30%).

Responsabilidades

• Develop a Success Plan for each partner with clear milestones.
• Facilitate onboarding activities prior to go-live and ensure adoption milestones.
• Monitor account health, drive product adoption and value, reduce churn.
• Collaborate with Product, Technology, Marketing, Sales, PD, and Support for a seamless journey.
• Translate product usage data into actionable insights tied to partner goals.

Conhecimentos

Customer success

Account management

Relationship building

Data-driven insights

Cross-team collaboration

Travel readiness

Descrição da oferta de emprego

Pearson is hiring a Specialist, Customer Success to own a portfolio of midsize and large school district accounts and drive adoption of PALS products. You will build strong relationships, identify risks, and help partners achieve outcomes that support retention and renewal.

You will collaborate with cross-functional teams to ensure a seamless customer journey, monitor health of accounts, and deliver business reviews that demonstrate value and impact.