Remote EdTech Partner Success Specialist

Pearson; Columbus (OH); Remote; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Stock options

Education reimbursement

Wellness resources

Job summary

Pearson is seeking a Specialist, Customer Success to manage a portfolio of school district accounts, guiding implementation and ongoing success across PALS products. You’ll build strong relationships, drive adoption, manage risks, and support renewal.

You’ll collaborate with Product, Technology, Marketing, Sales, Professional Development, and Support to ensure a smooth customer journey while leveraging data to inform insights and strategies.

Qualifications

• Demonstrated use of formative, interim, or screener/MTSS assessment data to impact student outcomes.
• Commitment to getting it right, not being right; low ego, high agency.
• Appreciation for the full customer journey and cross-team collaboration.
• Strong personal organization and time management skills.
• Exceptional warmth and relationship-building skills.
• Ability to communicate with customers in a world-class manner that nurtures value, joy, and loyalty, while protecting Pearson’s business interests.
• Willingness to travel as needed (up to 30%).

Responsibilities

• Own a portfolio of midsize and large school district accounts and drive adoption across PALS products.
• Develop a Success Plan for each partner and coordinate implementation milestones.
• Facilitate onboarding activities prior to go-live and enable rapid completion of key adoption milestones.
• Monitor account health, drive product adoption, reduce churn, and build brand loyalty.
• Deliver meaningful business reviews that connect product usage to partner goals.
• Collaborate with cross-functional teams to ensure a seamless customer journey.

Skills

Relationship-building

Time management

Communication

Customer focus

Tools

Salesforce

Microsoft O365

Job description

Pearson is seeking a Specialist, Customer Success to manage a portfolio of school district accounts, guiding implementation and ongoing success across PALS products. You’ll build strong relationships, drive adoption, manage risks, and support renewal.

You’ll collaborate with Product, Technology, Marketing, Sales, Professional Development, and Support to ensure a smooth customer journey while leveraging data to inform insights and strategies.