Remote Customer Success Specialist

Community Brands; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Remote Work Flexibility

Generous Paid Time Off

Job summary

Momentive Software is seeking a customer success professional to manage relationships across the lifecycle and ensure excellent service. You will share best practices and onboard clients to promote software adoption.

You will handle renewal quotations, respond to proposals, and oversee a growing book of business while collaborating with cross-functional teams to resolve issues quickly and build lasting client partnerships.

Qualifications

• 0 to 2 years of related experience.
• Bachelor's degree required.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Develop and maintain strong client relationships throughout the customer lifecycle.
• Provide best practices to clients and promote software adoption.
• Respond promptly to concerns and renewal requests; support proposals.
• Manage book of business.

Skills

Client relationships

Analytical thinking

Problem solving

Independent work

Time management

Communication skills

Team player

Adaptability

Education

Bachelor's degree

Tools

Office 365

Salesforce

Job description

Momentive Software is seeking a customer success professional to manage relationships across the lifecycle and ensure excellent service. You will share best practices and onboard clients to promote software adoption.

You will handle renewal quotations, respond to proposals, and oversee a growing book of business while collaborating with cross-functional teams to resolve issues quickly and build lasting client partnerships.