Junior Client-Facing Project Manager I (Remote)

Community Brands; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Job summary

Momentive Software is seeking an associate to deliver world-class consultative services across the event lifecycle for a curated client base. You will understand client goals, set up events accurately, and guide them through configuration changes while troubleshooting complex issues.

You will train clients, enable product education resources, and coordinate with Support and AM teams to optimize outcomes and opportunities.

Qualifications

• Bachelor's degree or equivalent experience.
• 0-2 years of client-facing work experience.
• Knowledge of trade show industry and/or professional associations expected.
• Expert in conducting requirements analysis with strong technical and business requirements writing skills.
• Excellent attention to detail, organizational and time-management skills.
• Ability to work on multiple clients' projects simultaneously and continuously.
• Proven strong customer service and communication skills - both verbal and written to communicate value.
• Workload planning, performance monitoring, profit monitoring and analysis.
• Quickly learn new technologies, understand project requirements, communicate effectively with internal and external stakeholders.

Responsibilities

• Provide world-class, consultative services to a curated set of clients through the entire event project life cycle.
• Understand clients' event-related goals and objectives.
• Ensure initial configuration and event set-up is performed accurately and in a timely fashion.
• Assist with iterative configuration changes through the event cycle.
• Assist clients with troubleshooting complex or hard-to-diagnose challenges they are facing in their use of the software.
• Consult/train clients on how to best use the software to support their unique requirements and workflows.
• Ensure that clients make use of our Product Education team and resources so they are properly enabled to use our products.
• Guide clients in how to engage with our Support team for rapid and/or asynchronous response to their questions/issues.
• Be a subject matter expert on the proper implementation and use of a2z products and services internally.
• Create Statement of Work where the scope of the project is being exceeded.
• Work collaboratively with the Account Management (AM) team to assess client health and share opportunities for the AMs to sell additional products and services.
• Contribute to defining and implementing industry-standard project management processes, systems, SOPs and tools across the Project Management team.

Skills

Client-facing experience

Requirements analysis

Attention to detail

Multi-client project management

Customer service & communication

Workload planning

Learning new technologies

Education

Bachelor's degree or equivalent experience

Job description

Momentive Software is seeking an associate to deliver world-class consultative services across the event lifecycle for a curated client base. You will understand client goals, set up events accurately, and guide them through configuration changes while troubleshooting complex issues.

You will train clients, enable product education resources, and coordinate with Support and AM teams to optimize outcomes and opportunities.