Strategic Client Success Manager

Momentive Software; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Momentive Software is seeking a Customer Success professional to develop and maintain strong client relationships throughout the customer lifecycle and promote software adoption. The role includes providing best practices to clients and delivering excellent service, with prompt handling of concerns and prompt escalation as needed.

You will renew sales quotations, respond to requests for proposals, and manage a book of business while collaborating with teams to share lessons learned and improve

Qualifications

• Experience: Requires 2 to 4 years of experience.

Responsibilities

• Develop and maintain strong client relationships throughout the customer lifecycle.
• Provide best practices to clients.
• Strive for excellent customer service and timely response to concerns or complaints.

Skills

Client relationship management

Platform knowledge

Customer service

Renewals & quotations

Book of business

Job description

Momentive Software is seeking a Customer Success professional to develop and maintain strong client relationships throughout the customer lifecycle and promote software adoption. The role includes providing best practices to clients and delivering excellent service, with prompt handling of concerns and prompt escalation as needed.

You will renew sales quotations, respond to requests for proposals, and manage a book of business while collaborating with teams to share lessons learned and improve