Strategic Client Success Manager — Remote Growth

Momentive Software, Inc.; Northern (KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Job summary

Momentive Software is seeking a MIP Client Success Manager to own and grow an assigned portfolio of nonprofit and government clients and channel partners. You will drive client success, renewals, upsell opportunities, and product adoption across MIP Fund Accounting and adjacent SaaS offerings.

The role requires consultative, data-driven stakeholders management, excellent communication, and collaboration across Sales, Product, Support, and Implementation teams.

Qualifications

• Bachelor's degree in Business, Accounting, Nonprofit Management, or related field.
• 3+ years of account management, client success, or B2B sales with measurable retention/revenue growth.
• CRM experience with Salesforce; experience maintaining pipeline, forecasting, and account health data.
• Strong communication, presentation, and stakeholder influence skills; able to interact from end-users to C-suite.
• Experience with nonprofit or government fund accounting software preferred; familiarity with partner channels.

Responsibilities

• Serve as primary relationship owner for an assigned portfolio of MIP clients and channel partners.
• Drive retention and revenue growth, forecast revenue, and manage renewals across accounts.
• Identify expansion opportunities including upsell of MIP modules, Accounting, Fundraising, and services.
• Coordinate with channel partners for joint forecasting and co-selling; escalate as needed.
• Collaborate cross-functionally with Sales, Product, Support, and Implementation; maintain accurate CRM records.

Skills

CRM experience

Client relationship management

Communication skills

Stakeholder management

Data-driven/demand forecasting

Consultative sales

Education

Bachelor's degree in Business

Accounting, Nonprofit Management or related field

Tools

Salesforce

Gainsight

Totango

ChurnZero

Job description

Momentive Software is seeking a MIP Client Success Manager to own and grow an assigned portfolio of nonprofit and government clients and channel partners. You will drive client success, renewals, upsell opportunities, and product adoption across MIP Fund Accounting and adjacent SaaS offerings.

The role requires consultative, data-driven stakeholders management, excellent communication, and collaboration across Sales, Product, Support, and Implementation teams.