Remote Customer Success & Onboarding Specialist

Momentive Software, Inc.; Groton (CT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Job summary

Momentive Software, Inc. is seeking an entry-level Customer Success Associate to build and maintain strong client relationships across the lifecycle, provide best practices, and support software adoption.

The role requires a bachelor’s degree, up to 2 years of related experience, and strong analytical and communication skills. Proficiency with Office 365 and basic Salesforce exposure is a plus.

Qualifications

• 0 to 2 years of related experience
• Bachelor’s degree required
• Excellent analytical and problem solving skills
• Ability to work independently and handle multiple priorities and deadlines simultaneously

Responsibilities

• Develop and maintain strong client relationships throughout the customer lifecycle
• Provide best practices to clients
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotations and responds to requests for proposals
• Manage book of business
• Strive for excellent customer service and delivery, ensuring concerns/complaints are dealt with promptly

Skills

Client relationship management

Analytical skills

Problem solving

Communication

Teamwork

Time management

Independent work

Education

Bachelor's degree

Tools

Office 365

Microsoft Word

Excel

PowerPoint

Outlook

Salesforce

Job description

Momentive Software, Inc. is seeking an entry-level Customer Success Associate to build and maintain strong client relationships across the lifecycle, provide best practices, and support software adoption.

The role requires a bachelor’s degree, up to 2 years of related experience, and strong analytical and communication skills. Proficiency with Office 365 and basic Salesforce exposure is a plus.