Remote Customer Success & Onboarding Specialist

Momentive Software, Inc.; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Job summary

Momentive Software, Inc. in Atlanta, GA seeks a entry-level Customer Success Associate to build and nurture client relationships through the lifecycle.

You will apply best practices, assist with onboarding and software adoption, and respond promptly to concerns, while ensuring renewal quotations and proposals are handled efficiently. Ideal candidates have a bachelor’s degree, 0–2 years of related experience, and strong analytical, communication, and multitasking abilities.

Qualifications

• Requires 0 to 2 years of related experience.
• Requires a bachelor’s degree.
• Must have excellent analytical and problem solving skills.
• Must have the ability to work independently and handle multiple priorities and deadlines simultaneously.

Responsibilities

• Develop and maintain strong client relationship throughout the customer lifecycle
• Basic knowledge of platform system and tools
• Provide best practices to clients
• Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly
• Lessons learned are identified and shared with the relevant teams
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotations and responds to requests for proposals
• Manage book of business

Skills

Excellent analytical skills

Problem solving skills

Communication skills

Time management

Client relationship building

Teamwork

Education

Bachelor's degree

Tools

Office 365

Salesforce

Job description

Momentive Software, Inc. in Atlanta, GA seeks a entry-level Customer Success Associate to build and nurture client relationships through the lifecycle.

You will apply best practices, assist with onboarding and software adoption, and respond promptly to concerns, while ensuring renewal quotations and proposals are handled efficiently. Ideal candidates have a bachelor’s degree, 0–2 years of related experience, and strong analytical, communication, and multitasking abilities.