Client Success Manager, Nonprofit SaaS (Remote)

Momentive Software, Inc.; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) SavingsPlan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Job summary

Momentive Software, Inc. is seeking a MIP Client Success Manager to own relationships with nonprofit and government clients and channel partners. You will drive retention, revenue growth, and product adoption across the MIP Fund Accounting platform and adjacent SaaS offerings.

You will forecast revenue, manage renewals, and collaborate with Sales, Product, Support, and Implementation teams while coordinating with channel partners to ensure a seamless client experience.

Qualifications

• Bachelor’s degree or equivalent experience in business, nonprofit management, or related field.
• 3+ years in account management, client success, or B2B sales with retention/revenue growth track record.
• CRM experience (Salesforce preferred) with pipeline, forecasting, and health data.
• Strong understanding of SaaS business models and subscription renewal cycles.
• Excellent communication, presentation, and stakeholder influence from end users to C-suite.
• Experience working with or within channel partner environments.

Responsibilities

• Serve as the primary relationship owner for an assigned portfolio of MIP clients and channel partners.
• Conduct regular business reviews (QBRs/EBRs) to assess client health and drive product adoption.
• Own renewal outcomes and identify expansion opportunities within existing accounts.
• Drive SaaS adoption and connect product capabilities to client business outcomes.
• Coordinate with channel partners on joint forecasting, co-selling, and escalation management.
• Maintain accurate, up-to-date records in Salesforce and share client feedback with product teams.

Skills

Account management

Client success

CRM experience (Salesforce)

SaaS familiarity

Stakeholder management

Communication skills

Education

Bachelor's degree in Business, Accounting, Nonprofit Management, or related field

Tools

Salesforce

Gainsight

Job description

Momentive Software, Inc. is seeking a MIP Client Success Manager to own relationships with nonprofit and government clients and channel partners. You will drive retention, revenue growth, and product adoption across the MIP Fund Accounting platform and adjacent SaaS offerings.

You will forecast revenue, manage renewals, and collaborate with Sales, Product, Support, and Implementation teams while coordinating with channel partners to ensure a seamless client experience.