Strategic Customer Success Lead: Adoption & Retention

Momentive Software, Inc.; Atlanta (GA); Hybrid; USD 60,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Remote Work Flexibility

Work-Life Balance

Job summary

Momentive Software, Inc. is seeking a customer success professional to manage client relationships through the lifecycle, provide best practices, and promote adoption of the platform.

The role requires strong analytical skills and the ability to handle multiple priorities in a fast-paced environment. Ideal candidates will have 2–4 years of related experience, a bachelor’s degree, and proficiency with Office 365 tools; Salesforce experience is a plus.

Qualifications

• Bachelor’s degree required.
• 2–4 years related experience.
• Excellent analytical and problem-solving skills.
• Ability to work independently with multiple priorities and deadlines.
• Proficient in Office 365 tools including Word, Excel, PowerPoint, Outlook.
• Salesforce experience is a plus.
• Strong verbal and written communication and relationship-building.

Responsibilities

• Develop and maintain client relationships throughout the customer lifecycle.
• Provide best practices to clients and promote software adoption and onboarding strategies.
• Respond to concerns/complaints promptly and ensure excellent customer service.
• Share lessons learned with relevant teams and manage the book of business.
• Prepare renewal quotations and respond to requests for proposals.
• Occasionally handle multiple tasks and contribute to complex assignments.

Skills

Analytical skills

Problem-solving

Communication skills

Time management

Independent working

Teamwork

Multitasking

Education

Bachelor's degree

Tools

Office 365

Microsoft Word

Excel

PowerPoint

Outlook

Salesforce

Job description

Momentive Software, Inc. is seeking a customer success professional to manage client relationships through the lifecycle, provide best practices, and promote adoption of the platform.

The role requires strong analytical skills and the ability to handle multiple priorities in a fast-paced environment. Ideal candidates will have 2–4 years of related experience, a bachelor’s degree, and proficiency with Office 365 tools; Salesforce experience is a plus.