Remote Customer Success & Scheduling Coordinator

Velvethorizons; West Valley City (UT); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Access to training and ongoing support

Job summary

Velvet Horizons is a remote-based organization offering structured planning and coordination services to a broad client base. The Customer Service Representative role focuses on assisting client requests, organizing service arrangements, and supporting the coordination process in a remote setting.

The position emphasizes attention to detail, multi-tasking, and effective communication across channels, with flexible remote work and performance-based compensation tied to client arrangements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Organizational skills

Communication

Job description

Velvet Horizons is a remote-based organization offering structured planning and coordination services to a broad client base. The Customer Service Representative role focuses on assisting client requests, organizing service arrangements, and supporting the coordination process in a remote setting.

The position emphasizes attention to detail, multi-tasking, and effective communication across channels, with flexible remote work and performance-based compensation tied to client arrangements.