Remote Customer Success Rep - Retention & Solutions

DIRECTV; Oklahoma City (OK); Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Discounts on DIRECTV services

Job summary

DIRECTV is seeking a Customer Service Representative focused on retention to support ongoing customers with empathy and consultative problem-solving in a fully remote role. You will work from home with a quiet, private space and follow set hours while using our systems to assist customers and process purchases.

The role emphasizes listening, effective communication, and sales-minded problem solving, with a supportive total compensation package including potential bonuses and benefits.

Qualifications

• 6 months to 1 year of customer service experience.
• Familiarity with Windows computers.
• Private or secluded work location at home.
• Reliable LAN or WLAN internet with speeds at least 18 Mbps down / 12 Mbps up.

Responsibilities

• Answer customer calls and address requests or inquiries about services and products.
• Utilize various systems and tools to assist customers.
• Use sales expertise to recommend products based on customer needs.
• Process purchases and manage product/service orders.
• Demonstrate strong problem-solving and communication skills.
• Support customers during stated operating hours.

Skills

Active listening

Empathy

Communication

Problem solving

Sales orientation

Self-motivation

Verbal and written communication

Tools

CRM systems

Job description

DIRECTV is seeking a Customer Service Representative focused on retention to support ongoing customers with empathy and consultative problem-solving in a fully remote role. You will work from home with a quiet, private space and follow set hours while using our systems to assist customers and process purchases.

The role emphasizes listening, effective communication, and sales-minded problem solving, with a supportive total compensation package including potential bonuses and benefits.