Customer Success Representative

FF Inc; Austin (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary plus commission

Opportunities for advancement

Health benefits

Paid time off

Collaborative team culture

Job summary

A customer success-focused company in Austin, TX is seeking a Customer Success Representative. You will manage client relationships and drive growth opportunities while ensuring customer satisfaction. Ideal candidates have 0-3 years of experience, strong communication skills, and familiarity with CRM tools like Salesforce. This position offers a competitive salary plus bonuses and opportunities for advancement.

Qualifications

• 0‑3 years experience in a customer‑centric role.
• Experience in SaaS, tech, or a subscription‑based model is a plus.
• Driven, energized by KPIs tied to retention and revenue.

Responsibilities

• Own and manage a book of business as a trusted advisor.
• Proactively engage with customers to ensure satisfaction.
• Identify opportunities for upsells and collaborate with the sales team.

Skills

Strong relationship-building skills

Communication skills

Consultative, value-driven mindset

Familiarity with CRM tools

Goal-oriented

Tools

Salesforce

HubSpot

Gainsight

Job description

Customer Success Representative – Austin, TX

Base pay range

$45,000.00/yr – $65,000.00/yr

Are you passionate about helping customers succeed while driving growth and expanding revenue? We’re looking for a Customer Success Representative located in Austin, TX who thrives at the intersection of relationship management and sales. In this role, you’ll be the primary point of contact for a portfolio of clients, helping them unlock the full value of our product while identifying new opportunities for upsell, renewal, and long-term retention.

What You’ll Do

• Own and manage a book of business, serving as the trusted advisor and point of contact for each client
• Proactively engage with customers to ensure satisfaction, product adoption, and ongoing return on investment
• Identify expansion opportunities such as upsells, add-ons, or feature upgrades, and collaborate with the sales team to close
• Lead renewal conversations with a focus on long-term value and retention
• Track customer health, usage metrics, and satisfaction scores to flag risks and intervene early
• Deliver onboarding, product training, and strategic check-ins to drive client success
• Collaborate cross‑functionally with Product, Support, and Marketing to surface feedback and advocate for client needs
• Maintain accurate notes and pipeline activity in the CRM such as Salesforce or HubSpot

What We’re Looking For

• Early career talent wanted: 0‑3 years experience in a customer‑centric role
• Strong relationship‑building and communication skills, comfortable speaking with decision‑makers
• A consultative, value‑driven mindset with an ability to spot growth opportunities
• Driven, goal‑oriented, and energized by KPIs tied to retention and revenue
• Familiarity with CRM tools and customer success platforms such as Salesforce, Gainsight, or HubSpot
• Experience in SaaS, tech, or a subscription‑based model is a plus

What We Offer

• Competitive base salary plus commission or performance bonuses
• Opportunities for advancement into senior customer success or account executive roles
• Comprehensive onboarding, training, and career development support
• Collaborative, fast‑paced team culture with plenty of recognition
• Health benefits, paid time off, and flexibility including remote or hybrid work options

Skills: customer success platforms, crm, kpi management, revenue, hubspot, upselling, customer satisfaction, customer success, crm tools, salesforce, client retention, training, strategic conversations, product adoption, consultative mindset, customer engagement, upsell, communication skills, consultative approach, relationship management, cross‑functional collaboration, renewal management, onboarding, saas experience, renewal conversations, saas, renewal, sales collaboration, product training, sales, customer health tracking, customer, goal‑oriented, communication