Growth-Focused Customer Success Associate

FF Inc; Houston (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary

Commission or performance bonuses

Health benefits

Paid time off

Flexible remote or hybrid work options

Job summary

A customer-focused company in Houston is seeking a Customer Success Associate to manage client relationships and drive growth. This role involves engaging with clients to ensure product adoption and satisfaction, identifying upsell opportunities, and collaborating with the sales team. Ideal candidates should have 0-3 years of experience and strong communication skills. Competitive salary and benefits are offered, including health benefits and flexibility for remote or hybrid work.

Qualifications

• 0-3 years experience in a customer-centric role.
• Strong relationship-building and communication skills.
• Familiarity with CRM tools and customer success platforms.

Responsibilities

• Own and manage a book of business for each client.
• Proactively engage with customers for satisfaction and product adoption.
• Identify upsell opportunities and collaborate with the sales team.
• Lead renewal conversations focusing on client retention.
• Track customer health and satisfaction scores.

Skills

Relationship-building

Communication

Customer engagement

Consultative mindset

Goal-oriented

Tools

Salesforce

HubSpot

Gainsight

Job description

A customer-focused company in Houston is seeking a Customer Success Associate to manage client relationships and drive growth. This role involves engaging with clients to ensure product adoption and satisfaction, identifying upsell opportunities, and collaborating with the sales team. Ideal candidates should have 0-3 years of experience and strong communication skills. Competitive salary and benefits are offered, including health benefits and flexibility for remote or hybrid work.