Remote Customer Success Manager - Scale Adoption & Renewals

Canals; Lehi (UT); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Remote-first work environment

Strong engineering culture

Culture of ownership

Real-world impact in supply chains

Job summary

A progressive technology company in the United States is seeking a Customer Success Manager to enhance customer experiences on their platform. This remote role requires managing post-sale relationships, leading onboarding and training, and driving adoption and retention. The ideal candidate has extensive experience in Customer Success, especially within B2B SaaS, and enjoys simplifying complex systems for clients. The responsible candidate will contribute to system creation and advocate for a customer-first approach while collaborating with diverse teams.

Qualifications

• 5-8 years in Customer Success for a B2B SaaS product.
• Experience in early-stage startups building systems from scratch.
• Success in driving product adoption and renewals.

Responsibilities

• Own a portfolio of customer relationships driving adoption and retention.
• Lead onboarding and training sessions for customers.
• Monitor usage metrics to identify gaps and expansion opportunities.

Skills

Customer Success Management

B2B SaaS Experience

Strong Communication Skills

Analytical Skills

Job description

A progressive technology company in the United States is seeking a Customer Success Manager to enhance customer experiences on their platform. This remote role requires managing post-sale relationships, leading onboarding and training, and driving adoption and retention. The ideal candidate has extensive experience in Customer Success, especially within B2B SaaS, and enjoys simplifying complex systems for clients. The responsible candidate will contribute to system creation and advocate for a customer-first approach while collaborating with diverse teams.