Remote Customer Success Manager for Enterprise SaaS AI
3E
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Descrizione del lavoro
3E is seeking a Remote Customer Success Manager to partner with Enterprise customers across the Eastern and Central time zones. You will educate customers on Protect and Insight, drive adoption, and act as a trusted advisor to two Account Managers.
Travel 10–20% as needed, with optional hybrid options near a 3E office. You will craft success plans, lead proactive outreach, and identify opportunities to expand product usage, while coordinating with CS, Onboarding, Support, and Product teams to
Competenze
- 3+ years of experience in Customer Success, Account Management, or related role in SaaS/tech environments.
- Experience helping customers learn software and adopt new capabilities.
- Experience with renewals, retention, or expansion in recurring-revenue businesses.
- Familiarity with CRM and customer engagement platforms like Salesforce or Gong.
Mansioni
- Build trusted partnerships with customer stakeholders and guide adoption of 3E solutions.
- Deliver product training and consultative problem-solving to maximize value for customers.
- Collaborate with two Account Managers to reinforce relationships and support renewal growth.
- Monitor engagement and usage to identify risks early and coordinate solutions.
Conoscenze
Strumenti
Descrizione del lavoro
3E is seeking a Remote Customer Success Manager to partner with Enterprise customers across the Eastern and Central time zones. You will educate customers on Protect and Insight, drive adoption, and act as a trusted advisor to two Account Managers.
Travel 10–20% as needed, with optional hybrid options near a 3E office. You will craft success plans, lead proactive outreach, and identify opportunities to expand product usage, while coordinating with CS, Onboarding, Support, and Product teams to
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