Remote Customer Success Manager — SaaS & Compliance

3E; Arkansas City (KS); Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company matching

Open PTO

Parental leave

Life insurance

Disability coverage

Employee assistance program

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and maximize value across our Protect and Insight solutions. You will partner with two Account Managers, educate clients on features, and guide them through complex workflows to achieve business objectives.

You will collaborate with CS, Onboarding, Support, and Product teams to ensure timely follow-through, expand adoption, and mitigate risks, while growing your expertise across our portfolio.

Qualifications

• 3+ years in Customer Success or related client-facing roles.
• Strong relationship-building and empathetic communication.
• Experience helping customers learn software and adopt capabilities.
• Clear, practical communication and presentation skills.
• Ability to coordinate meetings and manage priorities.

Responsibilities

• Build relationships with customer stakeholders and realize value.
• Guide customers through product capabilities and train them.
• Lead proactive outreach to increase usage and engagement.
• Collaborate with Account Managers to support retention and expansion.
• Monitor engagement and address risks early.
• Coordinate across CS, Onboarding, Support, and Product.
• Share customer insights with internal teams.
• Grow expertise across 3E's Protect and Insight portfolios.

Skills

Relationship-building

Communication

Presentation skills

Organizational skills

Customer empathy

CRM experience

Cross-functional collaboration

Tools

Salesforce

Gong

CRM platforms

Microsoft 365

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and maximize value across our Protect and Insight solutions. You will partner with two Account Managers, educate clients on features, and guide them through complex workflows to achieve business objectives.

You will collaborate with CS, Onboarding, Support, and Product teams to ensure timely follow-through, expand adoption, and mitigate risks, while growing your expertise across our portfolio.