Remote Customer Success Manager: Retention & Renewals

Hubexo; Hartford (CT); A distancia; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Hubexo North America is seeking a proactive, results-driven Customer Success Manager (CSM) to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth.

The CSM owns renewals and GRR targets, develops strategic account plans, and collaborates with Sales, Product, Finance, and Revenue Operations to ensure measurable value and successful outcomes.

Formación

• 3+ years in Customer Success, Account Management, or similar B2B role.
• Experience managing a portfolio with renewals.
• Experience with SaaS, subscription-based services, or data/software products.
• Strong relationship-building, communication, and negotiation skills.
• Proficiency with CRM systems and maintaining accurate records.

Responsabilidades

• Own and manage an assigned portfolio of customer accounts throughout the lifecycle.
• Develop proactive account strategies focused on satisfaction, adoption, retention, and long-term value.
• Own renewal planning, engagement, and execution.
• Meet or exceed GRR targets.
• Identify accounts at risk and implement retention strategies.
• Collaborate with Sales, Product, Finance, and Revenue Operations.
• Maintain renewal forecasts and address revenue risks.
• Coordinate onboarding from Sales through activation.
• Monitor health, usage, engagement, and satisfaction.
• Document communications and use CRM dashboards to monitor health.

Conocimientos

Portfolio management

Relationship building

Renewals & retention

Communication & negotiation

CRM proficiency

Educación

Bachelor’s degree in Business, Communications, Technology, or related field

Herramientas

HubSpot CRM

Descripción del empleo

Hubexo North America is seeking a proactive, results-driven Customer Success Manager (CSM) to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth.

The CSM owns renewals and GRR targets, develops strategic account plans, and collaborates with Sales, Product, Finance, and Revenue Operations to ensure measurable value and successful outcomes.