Remote Customer Success Manager - Renewal & Growth

Hubexo; Ohio; Remote; USD 70,000 - 110,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager (CSM) to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, and retention. This is a revenue-accountable role with renewal execution responsibilities and GRR targets.

The ideal candidate will collaborate across Sales, Customer Care, Product, Finance, and Revenue Operations to deliver a consistent customer experience.

Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or similar B2B roles.
• Proven track record in customer retention, renewals, and revenue growth.
• Experience with SaaS or subscription-based products.
• Strong communication, negotiation, and presentation skills.

Responsibilities

• Manage an assigned portfolio of customer accounts across the lifecycle.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Onboard customers, drive product adoption, and ensure measurable value realization.
• Collaborate with Sales, Product, Finance, and Revenue Operations to optimize customer outcomes.
• Maintain CRM data accuracy and generate renewal forecasts and health metrics.
• Coordinate Quarterly Business Reviews and regular customer conversations to nurture relationships.

Skills

Relationship-building

Communication

Negotiation

Account management

SaaS proficiency

Data-driven decision making

Education

Bachelor's degree or equivalent experience

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager (CSM) to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, and retention. This is a revenue-accountable role with renewal execution responsibilities and GRR targets.

The ideal candidate will collaborate across Sales, Customer Care, Product, Finance, and Revenue Operations to deliver a consistent customer experience.