Remote Customer Success Manager — Growth & Renewals

Hubexo; Kansas; Teletrabalho; USD 80 000 - 110 000; Tempo integral

Resumo da oferta

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, and renewals.

The CSM will collaborate with Sales, Customer Care, Product, Finance, and Revenue Operations to ensure a consistent customer experience, achieve GRR targets, and proactively manage renewals while identifying expansion opportunities.

Qualificações

• Minimum 3 years of experience in Customer Success, Account Management, or a similar B2B customer-facing role.
• Demonstrated experience managing a portfolio of customer accounts with responsibility for customer retention and renewals.
• Proven track record of meeting or exceeding customer retention, renewal, or revenue-related performance targets.
• Experience working with SaaS, subscription-based services, data solutions, or software products.
• Strong understanding of subscription renewals, contract management, customer lifecycle management, and recurring revenue.
• Ability to identify customer churn risks, develop retention strategies, and execute proactive account plans.
• Strong relationship-building, communication, presentation, and negotiation skills.
• Experience conducting customer business reviews and communicating value to decision-makers.
• Proficiency with CRM systems and maintaining accurate customer records.
• Strong analytical skills with the ability to interpret customer engagement, account health, and retention reporting.
• Ability to independently manage multiple accounts, competing priorities, and deadlines in a remote environment.
• Demonstrated accountability, initiative, problem-solving ability, and results-driven performance.
• Ability to collaborate effectively across departments and contribute to a positive customer experience.
• Experience using HubSpot CRM, including deal pipelines, activities, reporting, and customer account management.
• Experience supporting customers in the construction, building products, market intelligence, or construction technology industries.
• Experience managing contract renewals, pricing discussions, and customer retention negotiations.
• Experience developing customer success plans and facilitation executive business reviews.
• Experience working in an international or multi-brand organization.
• Bachelor's degree in Business, Communications, Technology, or a related field, or equivalent professional experience.

Responsabilidades

• Own and manage an assigned portfolio of customer accounts throughout the lifecycle.
• Develop proactive account strategies focused on customer satisfaction, adoption, retention, and long-term value.
• Lead renewal planning, engagement, and execution.
• Meet or exceed GRR targets and address renewal risks.
• Identify expansion opportunities and collaborate with Sales.
• Coordinate with Sales, Customer Care, Product, Finance, and Revenue Operations.
• Establish regular customer meetings and QBRs.
• Serve as trusted advisor by aligning Hubexo solutions with customer objectives and demonstrating measurable value.

Conhecimentos

Customer Success

Account Management

Renewals

Relationship Building

Communication

Negotiation

Analytical Skills

Remote Collaboration

Multi-Account Management

Formação académica

Bachelor's degree in Business, Communications, Technology, or related field

Ferramentas

HubSpot CRM

CRM systems

Descrição da oferta de emprego

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, and renewals.

The CSM will collaborate with Sales, Customer Care, Product, Finance, and Revenue Operations to ensure a consistent customer experience, achieve GRR targets, and proactively manage renewals while identifying expansion opportunities.