Remote Customer Success & Renewal Manager

Hubexo

Colorado Springs (CO)

Remote

USD 85,000 - 110,000

Full time

5 days ago

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Job summary

Hubexo North America is seeking a proactive Customer Success Manager (CSM) to manage a diverse portfolio of customer accounts and drive measurable value through onboarding, adoption, engagement, retention, and growth. This remote role focuses on renewal execution, GRR targets, and collaboration with Sales, Product, and Revenue Operations to deliver a superior customer experience.

The ideal candidate will combine strong relationship management with commercial awareness, analytics, and a proven

Qualifications

3+ years in Customer Success, Account Management, or similar B2B role.
Proven track record in retention and renewals.
Experience with SaaS, subscriptions, or software products.
Understanding of subscription renewals, contract management, and recurring revenue.

Responsibilities

Own and manage an assigned portfolio of customer accounts throughout the lifecycle.
Drive renewal planning, engagement, and execution to meet GRR targets.
Engage customers regularly to align Hubexo solutions with their goals and demonstrate value.
Monitor adoption, health, and engagement to identify renewal risks and opportunities.
Collaborate with Sales, Finance, and Revenue Ops on billing, renewals, and expansion opportunities.
Document customer communications and maintain accurate CRM records and renewal projections.