Remote Customer Success Manager: Retention & Renewals Lead

Hubexo; Portland (ME); Remote; USD 85,000 - 120,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager (CSM) to manage a portfolio of customer accounts, drive value through onboarding, adoption, engagement, retention and growth.

The role is remote for candidates located in eligible US states, with responsibility for renewals, GRR targets, and cross-functional collaboration with Sales, Product and Finance to deliver consistent customer outcomes.

Qualifications

• Minimum 3 years in Customer Success, Account Management, or similar B2B role.
• Experience managing a portfolio with renewals and GRR targets.
• SaaS or subscription-based product experience.
• Strong relationship-building and communication skills.
• Proficiency with a CRM and renewal metrics.

Responsibilities

• Customer Portfolio Management & Retention: Own and manage an assigned portfolio, drive retention and expansion.
• Proactive Engagement: Establish regular meetings, reviews, and ensure value delivery.
• Onboarding & Adoption: Coordinate onboarding and monitor success metrics and health.
• Renewal & Revenue Management: Lead renewals, track metrics, and identify risks.
• CRM Management: Maintain HubSpot data, reporting, and accountability.
• Cross-Functional Collaboration: Work with Sales, Product, Finance, and Customer Care.

Skills

Relationship management

Account management

Renewals

SaaS experience

Data analysis

Education

Bachelor's degree or equivalent

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager (CSM) to manage a portfolio of customer accounts, drive value through onboarding, adoption, engagement, retention and growth.

The role is remote for candidates located in eligible US states, with responsibility for renewals, GRR targets, and cross-functional collaboration with Sales, Product and Finance to deliver consistent customer outcomes.